Northshore Limo Services
Terms & Conditions
These Terms & Conditions govern your use of northshorelimoservices.com and your bookings with Northshore Limo Services (“we,” “us,” or “our”). By booking with us, you agree to these terms.
Our service
Northshore Limo Services provides chauffeured black-car service in Chicago and the North Shore suburbs, including flat-rate airport transfers to O'Hare and Midway with flight tracking, corporate and executive travel, weddings and events, hourly chauffeur hire, and private service. Our fleet includes luxury sedans (up to 3 passengers) and premium SUVs (up to 6 passengers). Service is available 24/7, and bookings are subject to vehicle availability.
Booking and payment
Airport transfers are quoted at flat, all-inclusive rates shown at booking; hourly service is billed per hour with a 2-hour minimum. Payment is collected securely online at booking through our payment provider. Prices, tolls, and fees included in your quote are as shown at booking; additional stops, waiting time beyond the included grace period, or changes to your trip may change the final fare, and we will tell you before proceeding where possible.
Cancellation
This Cancellation, No-Show & Waiting Policy applies to bookings made on or after November 5, 2026. Bookings made before that date keep the policy that was in place when they were booked. All times are Chicago time.
How to cancel or change a booking. Call, text, or WhatsApp (872) 292-9998, or email northshorelimoservices@gmail.com, with your name, pickup date and time, and route. Your cancellation time is the time we receive your message. A cancellation is not complete until we confirm it by text or email — if you do not receive a confirmation within 1 hour, please call again.
Airport transfers and point-to-point rides (Luxury Sedan and Premium SUV). More than 48 hours before pickup: full refund of fare and gratuity. 24 to 48 hours before pickup: 25% of the fare is kept. 12 to 24 hours before pickup: 50% of the fare is kept. 4 to 12 hours before pickup: 75% of the fare is kept. Under 4 hours before pickup: 100% of the fare is kept. Prepaid gratuity is refunded on cancellations more than 12 hours before pickup and kept on cancellations inside 12 hours and on no-shows.
Hourly charters. More than 7 days before pickup: full refund. 72 hours to 7 days before pickup: 25% of the booked amount is kept. 48 to 72 hours before pickup: 50% of the booked amount is kept. Under 48 hours before pickup: 100% of the booked amount is kept. Booked hours are charged in full even if your party finishes early. If you finish early, please tell dispatch so your chauffeur can be released for the next booking. The clock on an hourly charter starts at your scheduled pickup time, not when your party is ready.
Weddings, events, the G-Wagon, and multi-vehicle bookings. A 25% non-refundable deposit is due at booking. More than 14 days before pickup: only the 25% deposit is kept. 7 to 14 days before pickup: 50% of the booked amount is kept. Under 7 days before pickup: 100% of the booked amount is kept.
Peak dates (Thanksgiving week, Christmas to New Year, and any date marked as peak at booking): airport bookings cancelled under 7 days before pickup are kept at 100%, and event bookings cancelled under 14 days before pickup are kept at 100%.
Changes. One free change of pickup time is allowed if you ask more than 24 hours before an airport pickup, or more than 72 hours before an hourly or event booking, and a vehicle is available. Inside those windows, the cancellation tiers above apply. A second change at any time costs a $25 change fee. Changing to a larger vehicle is always free — you pay only the fare difference. Moving a trip to a new date or time does not reset the cancellation clock: the window is always measured from the earlier of the original and the new pickup time.
Waiting time.Free waiting (grace) is 15 minutes for home, hotel, office, and other non-airport pickups; 30 minutes for domestic arrivals at O'Hare or Midway; 60 minutes for international arrivals; and 15 minutes for private aviation arrivals. After the grace period, waiting is charged at $24 per 15 minutes for a sedan and $30 per 15 minutes for an SUV, rounded up to the next 15 minutes, and added to the card saved on your booking. Your chauffeur will try to call and text the phone number on your booking when the grace period ends.
No-shows.You are a no-show when the chauffeur is at the correct pickup location at the correct time (or at the terminal after your tracked flight has landed), has tried to call and text the phone number on your booking, and the grace period plus 30 minutes have passed with no contact from you, or when you leave the pickup location without calling (872) 292-9998 first. A no-show is charged the full fare, plus any prepaid gratuity, plus any waiting charges already accrued, plus the Meet & Greet fee if one was booked.
Flight tracking, delays, and airline cancellations. Give us your flight number when you book and we track your flight. A delayed or early flight moves your pickup free of charge. A flight cancelled by the airline can be cancelled or rebooked free of charge, even inside the normal windows — tell us as soon as you know, and we will verify against the flight number on your booking. If you miss your flight, rebook it yourself, or take another car without telling us, that is a no-show at full charge. Cancellation fees are also waived in full when, for your pickup time and county, the National Weather Service has issued a Blizzard, Ice Storm, or Tornado Warning, or a government authority has closed the roads on your route or ordered people not to travel.
Extra stops, route changes, and add-ons.Extra stops are $25 per stop; off-route changes are re-quoted at the vehicle's hourly rate. A wrong pickup address, wrong flight number, or a phone number that cannot be reached, where the chauffeur has already been dispatched on that information, carries a $25 re-dispatch fee plus waiting charges, and the full fare if the trip then cannot be completed. Meet & Greet ($50) and child seat ($30) fees are non-refundable once dispatched or loaded, and are kept on any cancellation inside 24 hours.
Refunds. Refunds go back to your original payment card within 5–10 business days, depending on your bank. The card processing fee is not refundable. If a released vehicle is rebooked for the exact same time slot, 50% of the amount kept is credited toward a future ride for that customer. By booking, you authorise charges to your saved card for waiting time, no-shows, extra stops, damage, and cleaning (minimum $250 cleaning/damage charge).
If we cancel. If Northshore Limo Services cancels your booking — vehicle breakdown, unsafe conditions, or no vehicle available — you receive a full refund, including any deposit and processing fees, within 5 business days, and we will help you find another ride. If we are more than 30 minutes late through our own fault (dispatch error or vehicle issue at our end) and no new time has been agreed with you, you may cancel for a full refund; if you still take the ride, we refund the portion of the fare matching the delay. We are not liable for delays caused by traffic, weather, airline disruption, or events outside our control.
SMS Terms
By providing your mobile number and agreeing to receive texts, you consent to receive text messages from Northshore Limo Services about your booking, including confirmations, pickup updates, and service messages. Message frequency varies by booking. Message and data rates may apply. You can opt out at any time by replying STOP, and you can get help by replying HELP. Carriers are not liable for delayed or undelivered messages. If you need assistance, call (872) 292-9998.
SMS Booking Alerts Consent
By texting START to (872) 529-3334, you agree to receive booking alert text messages from Northshore Limo Services and consent to receive text messages from Northshore Limo Services. Message type: booking notifications. Message frequency: varies, sent only when a new booking is paid on our website. Message and data rates may apply (Msg & data rates may apply). Reply STOP to opt out at any time, and reply HELP for help.
Conduct and liability
Passengers are responsible for their own belongings and for any damage to the vehicle caused by their party. We are not liable for delays caused by traffic, weather, airline disruptions, or other events outside our control, though we will always work to get you where you need to go. Nothing in these terms limits rights you have under applicable law.
Contact us
Northshore Limo Services — Phone: (872) 292-9998 — Email: northshorelimoservices@gmail.com.